Frequently Asked Questions
Everything you need to know about shopping with RhinoRescue.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
RhinoRescue offers a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return authorization.
Are RhinoRescue products covered by a warranty?
Yes, all our hardware and durable goods come with a 1-year limited warranty against manufacturing defects to ensure you receive the highest quality gear.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer bulk or wholesale discounts?
We do provide special pricing for large volume orders and retail partners. Please reach out through our 'Contact Us' page with your requirements for a custom quote.